Returns, Refunds & Complaints Policy
Our Commitment to Fresh Flowers in Winchmore Hill
At Flower Delivery Winchmore Hill, we pride ourselves on delivering only the freshest flowers to households and businesses across Winchmore Hill and the surrounding area. Each bouquet is hand-picked and arranged by our skilled florists to ensure beauty and long-lasting freshness upon arrival. As your trusted local Winchmore Hill florist, your satisfaction remains at the heart of everything we do.
Fresh Flower Guarantee
We guarantee the freshness of our flowers for a minimum of five days from the date of delivery. This means that, when cared for as advised, your arrangement should retain its vitality and beauty throughout this period. If you experience any concerns about the freshness of your flowers within this window, please refer to our complaints procedure below so we can resolve the matter promptly.
Damaged-on-Arrival Policy
While we handle every order with the utmost care, on rare occasions items may suffer damage in transit. If your flowers or plants arrive damaged, wilted or unsatisfactory in any way, kindly contact us within 24 hours of receipt. We may request that you provide a photograph to help us assess the condition. Our team will promptly investigate and offer you a suitable solution as outlined below.
Returns, Refunds & Replacement Options
If you experience any problem with your flower delivery, we offer the following options:
- Replacement: If your flowers are damaged on arrival or do not meet our freshness guarantee, we will arrange for a replacement bouquet to be delivered at the earliest opportunity.
- Refund: In cases where a replacement is not possible or you are not satisfied with the proposed solution, a full or partial refund will be issued, depending on the nature of the issue.
To qualify for a refund or replacement, please notify us about any concerns as soon as possible following delivery, ideally within the first 48 hours. Our team is committed to addressing your issue quickly and to your satisfaction.
Complaints Process
Your feedback is important to us and we encourage you to let us know about any concerns or complaints regarding your experience. Should you wish to make a complaint, simply get in touch with your order details and description of the issue. Please include photographs where appropriate, as this will help us resolve your complaint swiftly.
Once we receive your complaint, our customer care team will investigate thoroughly and aim to respond within two working days. We will work closely with you to find a satisfactory resolution, be it a replacement, refund, or another appropriate solution. Our goal is always to restore your confidence in our service and to ensure you are happy with the outcome.
Trusted Local Florist in Winchmore Hill
Flower Delivery Winchmore Hill has built a strong reputation for reliability and outstanding quality within the local community. We deliver fresh flowers to homes and businesses throughout Winchmore Hill, and we are committed to upholding exceptional standards in every order. If you require assistance with our returns, refunds or complaints process, trust that you are dealing with a caring and reputable local florist, ready to serve you.
