Flower Delivery Winchmore Hill – Customer Terms & Conditions

Introduction

Thank you for choosing Flower Delivery Winchmore Hill for your online flower delivery needs in Winchmore Hill and the surrounding areas. These Terms & Conditions apply to all orders placed via our website and set out your rights and obligations as a customer. By placing an order with us, you agree to be bound by these terms and conditions. Please read them carefully before ordering.

About Us

Flower Delivery Winchmore Hill is an online service specialising in arranging and delivering fresh flowers to addresses in Winchmore Hill and nearby areas. We are committed to providing a professional, reliable, and high-quality flower delivery experience. All references to "we", "us", or "our" in these Terms & Conditions refer to the operator of Flower Delivery Winchmore Hill.

Applicability

These Terms & Conditions are applicable to all online orders for flower delivery services placed by customers in Winchmore Hill and the surrounding areas. By accessing our website and placing an order, you acknowledge acceptance of these Terms and agree to comply with them at all times.

Order Process

1. Product Selection: Browse our curated selection of fresh flower bouquets and arrangements on our website. Each product page includes a detailed description and, where applicable, options for size, colour preferences, and any additional gifts.

2. Placing an Order: Add your chosen products to your online basket and proceed to checkout. You will be asked to provide relevant information, such as the recipient's name, delivery address in Winchmore Hill or the surrounding areas, delivery date, and any personal messages or special requests. Please check all details carefully, as we cannot be held responsible for errors in delivery information provided by you.

3. Order Confirmation: After completing your purchase, you will receive an order confirmation email summarising your order details. Please review this email and contact us promptly if any information is incorrect. This email acts as acknowledgment of your order but does not signify formal acceptance.

4. Order Acceptance: Order acceptance and the formation of a legally binding contract between you and Flower Delivery Winchmore Hill will take place upon dispatch of the goods from our premises. We reserve the right to decline or cancel orders at our sole discretion, including but not limited to stock unavailability, payment issues, or delivery address limitations.

Payments

Full payment is required at the time of order via the approved payment methods available at checkout. Acceptable methods may include major credit and debit cards, or other third-party payment providers as shown on our website. All prices are displayed in GBP (£) and include VAT where applicable. Any additional charges, such as special delivery options, will be clearly indicated prior to finalising your purchase.

Your payment details are processed securely in accordance with industry standards, and no payment details are stored by Flower Delivery Winchmore Hill beyond what is necessary to fulfil your order. We retain the right to amend our prices at any time; however, confirmed orders will be charged at the rates prevailing at the point of purchase.

Delivery Policy

Flower Delivery Winchmore Hill offers delivery services throughout Winchmore Hill and selected neighbouring areas. When placing your order, you will be prompted to select your preferred delivery date and provide a local delivery address. While we endeavour to fulfil all deliveries on the requested date and within the indicated delivery timeframe, due to factors beyond our control, such as weather and traffic, we cannot guarantee exact delivery times.

If the recipient is not available at the time of delivery, our delivery driver will attempt to leave the flowers in a secure place or with a neighbour, where appropriate, and a calling card will be left. If neither is possible, we will contact you to arrange redelivery. We are not liable for late delivery resulting from incomplete or incorrect delivery addresses supplied by the customer.

Substitutions

To ensure prompt and reliable flower delivery in Winchmore Hill, occasionally substitutions may be necessary due to seasonal availability or supply constraints. When substitutions are made, we guarantee that the replacement flowers or products will be of equal or greater value and in keeping with the overall style and colour scheme of your selected item. We will always aim to contact you in advance where substantial substitutions are required.

Cancellations & Amendments

You may cancel or amend your online flower order for delivery in Winchmore Hill, provided at least 24 hours' notice is given prior to the scheduled delivery date. Cancellations or significant amendments received within 24 hours of the scheduled delivery date are subject to our discretion, as preparations may already be in progress or completed.

To request a cancellation or change, you must notify us via the contact form on our website, supplying your order reference and details. Upon successful cancellation, your payment will be refunded to the original payment method within 5-7 working days. Changes to delivery addresses or products cannot always be guaranteed, especially for same-day or next-day orders.

Returns, Refunds & Complaints

We take great pride in the quality of our flowers and delivery service. As flowers are perishable items, all claims for damaged, faulty, or unsatisfactory goods must be made within 24 hours of delivery. Please contact us via our website with your order reference and clear photographs of the issue. If a claim is validated, we will offer an appropriate remedy such as a replacement delivery or refund, at our discretion.

Returns of perishable goods are only accepted in limited circumstances due to their nature. Refunds are processed to the original payment method and may take up to 7 working days to appear, depending on your bank’s policies.

Product Information & Images

All product images on our website are for illustrative purposes only. Variations in flower type, colour shade, or packaging may occur due to seasonal and regional availability. Bouquet sizes and vase arrangements are approximate and may differ slightly. We make every effort to ensure the product closely matches its description and image.

Customer Responsibilities

It is your responsibility to ensure all order and delivery information provided to us is accurate and complete. Please check all details, including recipient name, address, and contact information. We cannot accept liability for failed or delayed deliveries due to incorrect or incomplete details provided by you.

Additionally, you are responsible for ensuring someone is available to accept the delivery or that the to-be-delivered address is accessible. Any special instructions for delivery should be communicated clearly at the point of ordering.

Liability

Flower Delivery Winchmore Hill shall not be liable for any indirect, incidental, or consequential damages arising from the use of our flower delivery service. Our maximum liability in connection with any order shall not exceed the purchase price of the goods in question.

We do not accept liability for delays, failed deliveries, or product issues beyond our reasonable control, including but not limited to extreme weather, supply shortages, or third-party delivery failures.

Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any liability which cannot be limited or excluded under applicable law.

Intellectual Property

All content on the Flower Delivery Winchmore Hill website—including text, images, and branding—is the intellectual property of our business or its licensors and protected by law. You may use the website for personal, non-commercial purposes only. No part of the website or its content may be copied, reproduced, stored, or distributed without our prior written consent.

Privacy

Your privacy is important to us. Personal data provided during the order process is handled in accordance with our privacy policy and applicable data protection legislation. Information is collected solely for the purpose of fulfilling your flower delivery order in Winchmore Hill and communicating with you as necessary.

Governing Law

These Terms & Conditions and any disputes arising in connection with them shall be governed by and construed in accordance with the law of England and Wales. Any disputes relating to these terms or the supply of goods or services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms & Conditions

Flower Delivery Winchmore Hill reserves the right to update or amend these Terms & Conditions at any time. Any changes will take effect upon being published on our website and will apply to all subsequent orders. It is your responsibility to review these Terms periodically for changes before placing a new order.

General

If any provision of these Terms & Conditions is found to be invalid or unenforceable, all remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision shall not constitute a waiver of any future rights or provisions.

Contact Information

If you have any questions or concerns about these Terms & Conditions, your order, or our online flower delivery service in Winchmore Hill and surrounding areas, please reach out to us using the online contact form on our website. We aim to respond to all enquiries in a timely and professional manner.

These Terms & Conditions are effective as of the date published and apply to all customers of Flower Delivery Winchmore Hill, including those in Winchmore Hill and the surrounding areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Winchmore Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Winchmore Hill.

For assistance with orders, returns or account queries, please fill out the Contact Us form.